Frequently Asked Questions

After we receive, inspect, grade, and approve your order for payment, we’ll share the email address you provided at checkout with our third-party payment processor, Tremendous. They will send you an email with a link to claim your payment. Be sure to check your inbox (and spam folder) for their email to access your funds!

Unfortunately, once you’ve selected a payout option, it cannot be changed unless there was an error and the funds are still pending. If you encountered an issue during the payment process, please reach out to help@tremendous.com and please provide your Reward ID for assistance with payment-related concerns.

For any issues related to your buyback order (not involving payment delivery), please contact us directly, as our payment partner does not have access to your buyback order details.

We aim to get your payment to you as quickly as possible! Here’s how it works:

1. Shipping Time
   Shipping to our facility typically takes 4–14 business days, so be sure to get your package to the carrier as soon as possible.
2. Processing Time
   Once we receive your books, processing usually takes 1–5 business days. During this time, we carefully inspect each book to ensure it matches the condition described. This process ensures you receive a fair price for your items.
3. Payment Timing
   Once your order is approved for payment, funds are typically available instantly through Tremendous, in line with their policies. This means there’s little to no waiting time once the payment has been processed and sent!

Important Notes:

• These time frames are general guidelines and not guarantees, as processing times may take longer during peak buyback periods.
• If you created an account during checkout, you can log in anytime to check the status of your order.

Your quote is based on the condition of your books and materials as you described them. Once we receive your shipment, we inspect each item to confirm it matches the description. If we find any issues—such as books in unacceptable condition, missing or unusable supplemental materials (like access codes or CDs), or if an incorrect version of the book was sent—your payment will be adjusted accordingly.

Additionally, if shipping guidelines aren’t followed, it can result in damage, missing items, or carrier surcharges (like excessive weight, oversized boxes, or using priority mail packaging). These factors can also impact your final payment.

To ensure your books arrive safely and avoid additional charges, please review our shipping instructions and condition guidelines before sending your items.

We’ve decided to adapt to the times! Checks can be inconvenient—they’re prone to getting lost, costly to print and ship, slow to arrive, and increasingly susceptible to fraud. That said, if you’re a recurring professional seller and absolutely need payment by check, reach out to us, and we’d be happy to discuss options.

There are a few possible reasons:

1. Incorrect Payment Information
   The most common issue is incorrect payment details entered during checkout. Payments are sent based on the information you provide, so it’s crucial to double-check everything carefully. Unfortunately, we cannot reissue payments if the information was entered incorrectly.
2. Order Not Payable Due to Customer Error
   If your books are in unacceptable condition, missing required supplemental materials (like access codes or CDs), or if the supplemental materials are unusable, no payment will be issued, and the items will be recycled. Similarly, if the wrong version of the book was sent or packing instructions were not followed—resulting in damage—payment will either be reduced or not issued, and the items will be recycled.
3. Order Lost in Transit
   If your order didn’t make it to our warehouse, it may have been lost during shipping. Check the tracking number provided during checkout to locate your package. If it’s lost, contact the carrier or your local post office to investigate. If you purchased optional shipping insurance (as recommended), you can file a claim with the carrier for reimbursement. Unfortunately, we cannot take responsibility for items lost in transit.
4. Violation of Terms and Conditions
   Payments will not be issued if our terms and conditions are violated. This includes sending counterfeit or stolen items, attempts to defraud, or any other illegal activity. You can review our terms and conditions here. We have a zero-tolerance policy for these violations.

Of course! During the checkout process, please select “I would like to pay for my own shipping”. You will be required to pay for your own shipping with your preferred carrier (USPS Media Mail service is recommended as it is cheapest). As always, we highly recommend purchasing the optional shipping insurance. After finishing the checkout process, write the order ID from the provided packing slip and place it in the package with your materials. Then send your package to the mailing address provided. Remember that many local and college libraries offer free or low-cost printing if you don’t have access to a printer of your own!

If you’re having an issue like this with the website, chances are other people are experiencing the same. Contact us right away with the subject line “Website Error” and we will get to work solving the problem! We will contact you as soon as it has been resolved so you can complete the checkout process.

If you created an account during the checkout process, you will be able to view your tracking information at any time. Just log into your account and click the “My Orders” tab. If you purchased your own shipping separately, use the tracking number provided to you by your carrier. An e-mail confirmation will also be sent to you upon receipt of your package.

*Please note: If it has been longer than 14 days since you dropped your package off with the carrier and the package has not been delivered, follow up with the carrier to see if the package was lost in the mail. If this has occurred, please contact your post office to investigate and claim reimbursement with any optional shipping insurance purchased. We are unable to provide reimbursement for orders that have gone missing while in the possession of package carriers.

For all the details on how to ensure that your books make it to us safely, please read our shipping instructions.

If you set up an account, login and choose “My Orders” from the dropdown menu located on the top right-hand side of the page. There you will find all documents available. You can also find these documents in the confirmation email that was sent to you after checkout if you checked out as guest. If you checked out as a guest and cannot find the confirmation email that was sent to you, contact us so we can resend it.

Your package must be postmarked within 5 days of the order submission.

Your items will still be received and processed in the same manner, but the price we pay for them will be based on the price listed on the website the day they are checked in. A delay in shipping could mean a change in what we pay versus what you were initially quoted. However, we will always work to get you the best price available!

For most orders we use the United States Postal Service (USPS). Larger orders may ship through UPS or FedEx Ground.

There are a number of items that we’ll take off your hands. We purchase all of the following:

1. Textbooks
2. Access codes
3. Laboratory manuals
4. Solution manuals
5. Instructor’s editions (We do not accept Annotated Instructor Editions unless the ISBN for the Annotated Edition is used to search for the book)
6. Items marked “not for resale”

You can typically find the ISBN printed right on the back cover of the item. It is a 13-digit number and will almost always begin with ‘978’. Numbers that start with ‘290’ or the letter ‘X’ are generally used for inventory storage purposes and will not bring up any book information. Please note that some instructor’s editions do not include an ISBN on the cover. In this case, you may need to use the student edition ISBN. You can find this on the copyright page.

Yes! As long as all pages are included. The prices that are quoted are for new condition only. New condition means the book is sealed in the manufacturer’s shrink-wrap (small tears are ok). If the shrink-wrap is opened, please select “Acceptable” condition for accurate pricing. We do not make exceptions for these guidelines.

We do still take books even when they aren’t in ideal condition. Books with excessive highlighting or writing, heavy cover wear, minimal staining, or minor water damage will be accepted, but you will most likely see a payment lower than your quoted amount. These books are often still sellable and we will do our best to give you the most value for your items. However, if your items have missing pages, mold, excessive water damage, smoke damage, heavy odor, pages that are stuck together, or a cover that is sticky, missing, or beyond repair you will not receive payment for the item. These items will be recycled and cannot be returned to you.

Unfortunately, we are unable to return your items if you change your mind.

If you use one of our prepaid labels, we will do our best to help locate your items. Once found and delivered to our facility, we will process them and send payment as usual. If we are unable to locate your shipment, please contact your carrier to resolve the matter. They will help you track your package and determine the cause of any delay. If you purchased the recommended optional shipping insurance, you will receive reimbursement from the carrier for lost or damaged items. We are unable to take responsibility for packages lost or damaged during transit.

If you have a large quantity of items that you know have value, please contact us. Please be aware that solicitation or attempted sale of counterfeit books will be reported to the proper authorities and all copyright holders.

Items that are not acceptable for sale include: any items that are counterfeit, that do not meet our condition guidelines, and/or are illegally obtained. We reserve the right to delay or deny payment if we suspect any of these situations. For larger quantities of the same title, we recommend providing us with proof of purchase, invoices, and/or certificate of resale. Please contact us in advance if you’re interested in selling a large quantity of the same title.

We sure do! Please note that an Annotated Instructor’s Edition (AIE) is not the same as an Instructor’s Edition. AIE’s include answers and/or teaching notes, therefore are not intended for student use. They have a greatly reduced price or no value. Do not send an AIE unless pricing information specifically shows up by using the AIE ISBN for the title in question. Using a Student Edition ISBN and then selecting “Instructor Edition” will not indicate we are purchasing the title in question and will likely receive no payment. If you have multiple quantities of AIE’s and we are not accepting them or are unsure if your book is an AIE, please contact us to verify.

As a general rule, we will not be interested in an AIE unless it is a newly released title and the copyright date is the current or future calendar year. We will not accept English or composition titles.

An Instructor Edition is a book that is sent to educators for review purposes. They will have a marking on the cover indicating one of the following: Instructor’s Edition, Instructor Review Copy, Examination Copy, Not for Resale, or Evaluation Copy. There may also be a “Used” sticker covering these markings. Generally, these stickers are green with a recycling symbol.

Unfortunately, we do not provide returns at this time. We are unable to return books for any reason. If a book arrives at our facility and is determined to have zero value, it will be recycled and not returned to you.

Unfortunately, we are currently unable to accept International Editions.

We ask that you ship your order within 7 days of completing the checkout process. As long as you have met this deadline and shipped your order out within the 7 day period, your quote will be valid upon arrival at our warehouse. If you ship your order after the 7 day shipping deadline we will still accept your books, but we cannot guarantee you will receive the original amount quoted for your materials. As always, we will do our best to get you the most for your books. Remember to get those books shipped right away to guarantee your quote will still be valid!

Yes! However, all international customers must provide their own postage and shipping to the address provided. Due to the excessive amount of handling, please pack your order with a lot of tape! Please be sure to include a packing slip along with your order.

If you have any further questions, please contact us and we will respond as quickly as possible.